Who We Help
Every journey is different, but the people who contact us usually have one thing in common:
Someone needs to travel and they can't safely do it alone.
Sometimes it's an older parent who wants to visit family. Sometimes it's a patient returning home after hospitalization. Other times it's a healthcare team trying to arrange a safe discharge or an insurance company coordinating a complex journey.
Whatever the situation, Portage provides experienced travel companions and medical professionals who help people travel safely, comfortably, and with dignity.
Whether the journey is across the province, across Canada, or around the world, we work with families, healthcare organizations, and other professionals to make complex travel possible.
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When you can't travel with your loved one, we'll be there in your place.
Whether you're coordinating travel for a parent, spouse, sibling, or another family member, we provide trusted companionship and regular communication throughout the journey.
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Many older adults are capable of travelling but appreciate extra assistance navigating airports, managing connections, or simply having someone by their side.
We help seniors maintain their independence while travelling safely and confidently.
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Every traveller has different needs.
We support individuals living with physical, developmental, cognitive, or sensory disabilities by providing personalized assistance matched to their abilities and travel requirements.
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Hospitals, discharge planners, physicians, nurses, social workers, and case managers trust Portage to help patients travel safely after discharge or between healthcare facilities.
We become an extension of your care team, coordinating travel and providing the level of support each patient requires.
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Travelling home after hospitalization, rehabilitation, or medical treatment often requires careful planning.
We coordinate with healthcare providers and families to ensure the traveller has the appropriate level of support throughout the journey.
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Travelling with dementia, Alzheimer's disease, an acquired brain injury, or another cognitive condition presents unique challenges.
Our companions provide patient, structured support that helps travellers remain safe, calm, and oriented throughout their journey.
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Item descriptionWhen policyholders or clients require supported travel, timely coordination and reliable execution matter.
We work with insurers, assistance companies, case managers, and claims professionals to provide professional travel support that is clinically appropriate, well coordinated, and carefully managed.
No two journeys are exactly alike.
Some travellers simply need an experienced companion. Others require clinical care from a registered nurse or paramedic. We assess every situation individually and recommend the level of support that best fits the traveller's needs.
If you're not sure which service is appropriate, we're happy to talk through the situation and help you determine the best approach.