Travel Assistance Support for Families and Caregivers

Helping your loved one travel safely

When someone you care about needs help travelling, the journey can quickly become more complicated than simply booking a flight.

Perhaps your mother wants to visit family but is no longer comfortable travelling alone. Your father has been discharged from hospital in another province. A spouse needs assistance returning home after medical treatment. Or a loved one is living with mobility, cognitive, or medical challenges that make commercial air travel more difficult.

Sometimes you simply can't make the journey yourself.

Other times, you can—but you'd rather spend your time with your loved one than managing airports, airline procedures, wheelchairs, medications, or unexpected travel disruptions.

Whatever the situation, Portage is here to help.

Professional support when you need it

Every family is different, and every journey is different.

Some travellers simply need an experienced companion to provide reassurance, practical assistance, and help navigating the airport.

Others require the expertise of a registered nurse or paramedic because of more complex medical needs.

We'll work with you to understand the traveller, assess the journey, and recommend the level of support that's appropriate—nothing more, nothing less.

We help you focus on being family

Your relationship with your loved one is something only you can provide.

Our role is to manage the journey.

We take care of the planning, coordinate the details, anticipate potential challenges, and remain with your loved one throughout their trip. If plans change, we adapt. If something unexpected happens, there is an experienced professional there to manage the situation.

That allows you to focus on spending time together instead of worrying about how they'll get there.

Travel is about more than the flight

Complex travel often raises questions that families haven't had to answer before.

• Is commercial air travel the right option?

• Will they be able to manage a connection?

• What if they become confused or anxious?

• How will medications or medical equipment be managed?

• Will airline assistance be arranged properly?

• What happens if there's a delay or cancellation?

• How will I know they've arrived safely?

These are the kinds of challenges we help families navigate every day.

Communication you can count on

One of the biggest concerns families have is not knowing what's happening once the journey begins.

We believe communication is an essential part of good travel support.

Throughout the trip, we provide updates at key milestones, keeping you informed as your loved one progresses through their journey. You'll know they've been met, boarded their flight, arrived safely, and reached their destination.

Our goal is simple: you should never be left wondering how things are going.

A trusted partner for life's important journeys

Whether your loved one is travelling to visit family, relocate closer to home, return after hospitalization, or begin the next chapter of their life, we'll help make the journey as safe, smooth, and well-managed as possible.

Because sometimes the greatest support you can give a loved one is ensuring they have the right person beside them when you can't—or when they simply need a little extra help.